Wednesday, February 11, 2009

Bell Telephone

For anyone who has ever has to deal with Bell will understand that under normal circumstances: moving into a new home, not having service installed in good time is a big worry. There are many issues to resolve. We missed Bell by 20 minutes (the buyer do not get the key to our lawyer in time) the last time we moved and do not have service for 2 more weeks. With a hundred things to do it is no fun. Dealing with Bell in my situation is terribly frustrating. I cannot phone at home, as I leave the house early (7:00 a.m.) and do not arrive home from work until after Bell closed.

To explain where I am living is hard – as it is a cottage off of the house. It said that there is service here already. That takes some explaining. Then, I have to phone from school, during limited break times, in between yard duties, and there isn’t a lot of time to sit on the phone waiting for Emily, Bell Telephone’s infuriating robot, to send me to the right person. It is a relief to be able to talk to my husband when I wanted to!

What was terrible is trying to cancel or change services for my late mother, and my father, with dementia, when he moved to a Retirement Home and then LTC. The frustrations are endless. I simply ended up pretending to be my mother, at one point. I had Power of Attorney and Dad was beyond talking to Bell. I wouldn't put him through that.

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